Shopify POS01
Buys in store
Joins loyalty at the counter, with consent captured in one tap.
Haru Digital: customer systems for retail and consumer goods, not-for-profit and telco
Three sectors, deep expertise
Implementation and custom software
Go-to-market built in
One accountable team
What we do
We connect the platforms you sell, serve and fundraise with, write the code where connectors fall short, and stay to launch what we built.
ShopifyKlaviyoSalesforceRingCentral+ your POS, ERP & billing
The Haru stack
Pick a platform to see what we do with it in each of our sectors.
ShopifyCommerce
Storefronts, POS and B2B on one platform, set up for how your organisation actually sells, with clean catalogues and migrations that keep your history.
Retail
Multi-store POS, click and collect, wholesale pricing and marketplace feeds.
Not-for-profit
Charity shops, event merchandise and tap-to-donate at events.
Telco
Plan and device bundles, accessories and in-store retail.
Store builds & migrationsB2BPOS rolloutSubscriptions
KlaviyoLifecycle
Email and SMS driven by what people actually do, built on clean data and proper consent, and measured against revenue, gifts or retention.
Retail
Welcome, replenishment, win-back and loyalty flows from online and in-store purchases.
Not-for-profit
Thank-you and impact journeys, appeals and failed-payment recovery.
Telco
Activation and porting updates, onboarding and contract-end offers.
FlowsSegmentationSMSDeliverability
SalesforceCRM & service
One record for every customer, donor, member or account, connected to orders, gifts, cases and plans, with reporting leaders actually use.
Retail
Customer 360, wholesale account management and service cases.
Not-for-profit
Nonprofit Cloud for donors, regular giving, events and volunteers.
Telco
Communications Cloud for accounts, plans, orders and service.
Sales CloudService CloudNonprofit CloudCommunications Cloud
RingCentralContact centre
Phones and contact centres that know who is calling. Records pop on screen, calls log to Salesforce, and one number handles calls and texts.
Retail
Store and support lines with order history on screen.
Not-for-profit
Supporter care and outbound calling with gift history to hand.
Telco
Full contact centre with routing, screen pops and case logging.
Screen popsCall loggingBusiness SMSContact centre
Moments that matter, connected
What it feels like for the people you serve once your systems share one view of them.
Klaviyo02
Gets the right follow-up
A welcome flow built around what they bought, not a generic newsletter.
Shopify03
Reorders online
Stock is right, the order lands on their profile and points apply everywhere.
RingCentral04
Calls about a return
Their history pops up before staff say hello. The call logs itself.
Salesforce05
Shows up in the numbers
Lifetime value, channel mix and loyalty health in one report.
Shopify POS01
Gives at an event
Taps to donate or buys merch, and opts in to hear more.
Klaviyo02
Sees their impact
An instant receipt, then a thank-you journey with the story their gift funded.
Salesforce03
Becomes a regular giver
One supporter record holds every gift, event and preference.
RingCentral04
Card fails, gift saved
An SMS and a supporter-care call fix it, with their history on screen.
Salesforce05
Shows up in the numbers
Retention, lifetime giving and campaign return, ready for the board.
Shopify01
Picks a plan and phone
Compares bundles online and signs up with ID checks built in.
Klaviyo02
Knows what happens next
Delivery, activation and number-porting updates arrive by SMS.
RingCentral03
Calls support
The agent sees their plan, device and open cases before answering.
Salesforce04
Issue resolved
Cases, complaints and outcomes are tracked against the account.
Salesforce + Klaviyo05
Upgrades, not churns
Contract end triggers a timely offer instead of a cancellation call.
Six capabilities, one team
Strategy, implementation, code and launch under one contract, so nothing falls between suppliers.
Solution architecture
We map your channels, data and teams, then design which system owns what and how they talk.
Platform implementation
Shopify, Klaviyo, Salesforce and RingCentral configured for your sector and migrated without losing history.
Integration & data sync
Real-time links to POS, ERP, payments, billing and 3PL. One profile, one stock figure, one history.
Custom software
Shopify apps, donor and trade portals, middleware and dashboards when off-the-shelf stops short.
Go-to-market
Launch plans, lifecycle journeys, appeals, campaigns and sales enablement that put the stack to work.
Support & optimisation
Monitoring, fixes, platform updates and a monthly review of what to improve next.
What a project looks like
A typical build and launch engagement, week by week. Fortnightly demos throughout, and a fixed scope agreed before the build starts.
Phase
Week 0481216→
Discover · 1–2 wks
Workshops, system review, what is costing you.
Architect · 1–2 wks
Target stack, integration map, fixed-scope plan.
Build · 4–12 wks
Sprints with demos, tested on your real data.
Launch · 1–2 wks
Migration, training, staged go-live, hypercare.
Go to market · ongoing
Campaigns and playbooks, then monthly tuning.
Stories from the field
The kinds of problems we solve in each sector.
National charity
Regular givers who stay
- The problem
- Donor data sat in three systems, and failed monthly payments were chased by hand weeks later.
- What we built
- A single supporter record in Nonprofit Cloud, automated payment recovery by email and SMS, and Shopify for event merch and tap-to-donate.
SalesforceKlaviyoRingCentralShopify
Retailer
Eight stores, one stock figure
- What we built
- Live POS-to-Shopify stock sync, store-level click and collect, unified loyalty and purchase-driven Klaviyo flows.
Shopify POSKlaviyoERP
Regional telco
Support calls that start with an answer
- What we built
- A RingCentral contact centre with Salesforce screen pops, porting SMS and contract-end upgrade journeys.
RingCentralSalesforceKlaviyo
Why Haru Digital
Technology should disappear into the work. Your team should only notice that things got easier.
Focused on three sectors
Retail, not-for-profit and telco only, so we already know the rules and the edge cases.
Compliance by design
Privacy, consent, payment security, receipting and telco customer-protection rules built in from the start.
We write the code
When a connector falls short, our developers build it. No waiting on someone else's roadmap.
We stay for the results
Launch campaigns and monthly tuning, so the investment pays back.
Choose how we work together
Start with a review, go straight to a build, or keep us on for the long run.
Swipe to compare →
| Feature | Stack reviewClarity before you spend | Most popularBuild & launchA joined-up stack, live and earning | Growth partnerOngoing support and operations |
|---|---|---|---|
| Typical timeframe | 2–3 weeks | 8–16 weeks | Monthly |
| Commercials | Fixed fee | Scoped project | Retainer |
| System and data flow map | |||
| Prioritised, costed roadmap | monthly | ||
| Implementation and integration | improvements | ||
| Custom development | as needed | as needed | |
| Launch campaigns | |||
| 30 days hypercare | |||
| Priority support | |||
| Klaviyo and CRM operations | |||
| Request a review | Scope a project | Talk retainers |
Questions, answered
Can't see yours? Ask us directly. We reply within one business day.
Ask a questionDo we need to use all four platforms?
No. Many clients start with one or two and add the rest as they grow. A retailer might begin with Shopify and Klaviyo, a charity with Salesforce, and a telco with RingCentral and Salesforce. We design the stack so each piece can be added later without rework.
Can you work with the systems we already have?
Usually, yes. We integrate with the POS, ERP, payment gateways, fundraising tools, billing and provisioning systems common in our three sectors. Where no connector exists, we build one.
We're a not-for-profit. Do you understand our budget and reporting?
Yes. We scope in stages so you can fund the work over time, make the most of the nonprofit programs Salesforce and other vendors offer, and design reporting your board, donors and auditors will actually use.
How do you handle privacy and compliance?
Privacy, consent for email and SMS, payment security, donation receipting and telco customer-protection rules are part of every design. We set them up with you, but the legal obligations stay with your organisation, so we work alongside your compliance and legal advisers.
How long does a typical project take?
A stack review takes two to three weeks. Most build and launch projects run eight to sixteen weeks depending on the number of systems, data migration and custom development.
What happens after go-live?
Every build includes 30 days of hypercare. After that, you can move to a support and growth retainer, or run things yourselves with the training and documentation we hand over.
Start a conversation
Tell us about your organisation and what is getting in the way. No obligation, no hard sell.
We reply within one business day
A real person reads every enquiry.
A 30-minute discovery call
We learn how you work today and where it hurts.
A clear next step
If there is a fit, we suggest a stack review or a scoped project.
Prefer email? hello@harudigital.com.au